RETURN & EXCHANGES POLICY
Our satisfaction guarantees are very limited. We are a small Reseller Business. When you order a product from us, we trust that you know what you are ordering, and have chosen to purchase from us for a good reason. When we receive your order, we order your item from our supplier for that product, and the supplier arranges the shipping of your product directly to you. We do our best to source out the best quality products for the best possible price. If there is damage caused by shipping of your product, please let us know by email and send photos of the damage.
If there is a warranty issue with any of our products, only inform us (by email only) if the problem occurred upon receipt of the product within the first 30 days, or if you do not know the manufacturer of the product. In most cases, your products will be covered by a Manufacturer's Warranty. Please see the ErgoCentric Warranty information below.
For US and Canadian customers
Desks: No returns of desks will be accepted or processed, unless the wrong model or size was sent to you. Please check the model size and colour on the box before opening. If it was our mistake, we will help to process a return and exchange with no shipping fee. Please make sure you have taken measurements before ordering a desk, to ensure it will fit your space. We will not accept returns due to the desk not fitting your space.
However, If you absolutely need to return the desk because you don't like it, or it doesn't fit, you will be charged the shipping fee. You will need to provide photographic proof that the desk packages are not opened and not damaged. The package has to be well-packed in order to ship safely. Of opened, you must provide photographic evidence that the boxes and/or products are still in "like new" condition, and have been properly packed into original packing. Failure to keep the original packaging will result in a refusal of initiating a return.
A refund for the desk will only be issued if the product returns with no damage, alterations or abuse. No refund will be issued if the product was in your possession for more than 3 days. (No returns after 3 days.)
Please make sure you order the chair that you wished to order. Contact us for assistance in choosing or ordering your chair, since we love to help make sure you'll be happy with your chair. We are also very good at recommending the options that will meet your needs, and we have a very high success rate (since we are ergonomic consultants.)
If you decide to return your chair, please inform us within 3 days of receiving your chair. You will be charged a 25% restocking fee, plus a $75.00 shipping fee.
ergoCentric Return process for warrantee issues:
Go to the ErgoCentric website and search warranty issues. Complete the form. Every chair and desk have a serial number underneath them. Enter that number into the form.
A return authorization (RA) is required for all returned merchandise. Only packages that have an RA number clearly indicated on the outside of the box will be accepted by ergoCentric. To obtain an RA number, please contact your Customer Account Manager. Shipping must be prepaid and ergoCentric reserves the right to charge a 25% restocking fee. Merchandise must be received in excellent condition and damaged returns will be subject to an additional charge. Custom fabricated merchandise cannot be returned for credit.
Other Workstation Accessories:
We reserve the right to not allow returns on keyboards, mice, document holders, footrests, bags, monitor stands, monitor arms and all other accessories, unless there is a defect in the product. If there is a defect, or warranty issue, we will assist with your return and exchange of the item if you inform us within 3 business days. If outside of this time, you will have to contact the manufacturer. However, some items may be replaceable if ErgoEquip contacts the supplier for you, up to a period of 30 days. Please contact us by email and send a photo of the damaged item, and we will attempt to facilitate replacement of the item, through our supplier.